Privacy Policy

Cenobe values your privacy and strive to protect your personal information. This Privacy Policy outlines the types of information that is collected by Cenobe as well as, how it is used and the measures that Cenobe takes to ensure it is protected. By using the website and services of Cenobe, you consent to the practices described in this policy.

Information that is collected

Cenobe collects your information when:

· A user account is registered

· Our services are used

· You interact with Cenobe, e.g. regarding support matters, via marketing activities or events and/or visit our website

Cenobe may collect personal information that you provide, such as:

· Name

· Email address

· Phone number

· Mailing address

· Billing and Payment information

Cenobe may also collect non-personal information about your interactions with our services, including:

· Browser type

· Device information

· IP address

· Pages visited

· Time spent on our site

How Cenobe uses your information: Purpose, legal basis and storage period

The protection of your personal information is subject to this Privacy Policy as well as to the provisions of national, community and international law regarding the protection of personal data, as each time applicable.

Cenobe acts as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless there is a specific data processing agreement with you in which case you would be the data controller and Cenobe would be the data processor.

The role of Cenobe may also differ depending on the specific situation involving Personal Information. Cenobe acts in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, Cenobe is a data controller because we determine the purposes and means of the processing of Personal Information and we comply with data controllers’ obligations set forth in the GDPR.

A. User account

Purpose. When a user account is registered, Cenobe will process the user’s personal information to provide you with your account details and manage the user account. In case of a joint user account, bear in mind that the administrator of the account may be able to access this account, disclose and/or modify information related to the account.

Categories of personal information. During the activation of a user account the following type of information is collected: name, website domain, e-mail address, as well as billing and payment information.

Legal basis. Processing the above-mentioned information is necessary for the fulfilment of the contractual obligations of Cenobe with respect to each user account, since Cenobe agrees to provide each user with a unique account, after each user’s registration

Storage period. Cenobe will store and process each user’s personal information for as long as the user account is active, unless we are obliged by respectively applicable law and regulations to extent the processing for a longer time period (e.g. accounting legislation).

B. Use of Cenobe’s Services

Purpose. By using Cenobe’s services, the user agrees to Cenobe processing his/her personal information, which is to some extent automatically collected based on the respective use of the services and in accordance with the respective agreement (e.g. administration of the user account, personalization of the use of service)

Categories of personal information. During the use of Cenobe’s Services, the following type of information is collected: IP-address, websites that the user has visited before visiting the website of Cenobe, identification numbers associated with the devices used, the user’s mobile carrier, browser type local preferences, date and time stamps associated with the user’s transactions, system configuration information, metainformation concerning the user’s files and other interactions with our service.

Legal basis. Processing the user’s personal information while using Cenobe’s services is mandatory for the proper delivery of the agreed functional aspects of the service. In case the account was registered on behalf of the user’s employer, processing is necessary in order to conduct business with the user’s employer.

Storage period. Cenobe stores and processes personal information for the entire time period which is necessary for fulfillment of our contractual obligations, unless the law or Regulations applicable foresee a longer time period of processing. Therefore, the storage period may thus vary depending on the respective contract term.

C. Contacting Cenobe

Purpose. When contacting Cenobe via our website, social media or our marketing activities, we process the personal information provided by the user in order to respond to your contact queries and/or provide support related to our Service or Website.

Categories of personal information. As Cenobe processes the personal information we have been provided with, within the scope of interacting with the user, this personal information typically includes: the user’s name, contact details and information related to the support matter.

Legal basis. In this case information processing is necessary for the fulfillment of our contractual obligations –when contacted regarding the provision of our services- and/or for our legitimate interest of Cenobe to communicate with the user and provide the respective support if needed.

Storage period. Cenobe stores and processes personal information for the entire time period which is necessary for responding to your contact request and/or providing the assistance needed. In case of outstanding commitments, Cenobe may continue the user’s information storage. This also applies to other cases in which Cenobe is required for other reasons to store the personal information (e.g. legal requirements or legal interest of Cenobe).

D. Marketing Purposes

Purpose. Cenobe will process personal information for marketing purposes, i.e. direct marketing actions, event invitations and other types of commercial communication. In some cases, our direct marketing may be customized based on profiling, which means that the advertisement received by the user is based on the respectively provided information (e.g. firmographics, role and expertise).

Categories of personal information. In this case the personal information includes: the user’s name and contact details, as well as the user’s interests and expertise, website usage and on rare occasions meal preferences.

Legal basis. In this case, information processing is necessary for maintaining good customer relations, as well as keeping our customers informed about Cenobe and its services. In case you are using our services as a private individual (i.e. not acting on behalf of a company, as an employee or otherwise) any direct marketing activities will be subject to your consent.

Storage period. Users may opt-out or unsubscribe from any marketing or business related communication any time. In such cases personal information will no longer be processed and, unless there is another legal basis for storing the user’s information (e.g. an active user account), any information will be erased.

Your Rights

Users are entitled to the following rights under the applicable information protection law (GDPR), if you are a resident of the European Economic Area (“EEA”):

The right to access. Users are entitled to receive certain information on Cenobe’s processing of personal information (e.g. the information provided in this information document). Furthermore, users have the right to receive a copy of the personal information related to them which is processed by Cenobe. Upon request Cenobe provides its users with a copy of their personal information in a commonly used electronic form.

The right to rectification. Users are entitled to obtain rectification of inaccurate personal information, as well as completion of incomplete personal information.

The right to erasure (“right to be forgotten”). Under certain circumstances the user may request deletion of their personal information. However, please bear in mind that this right is not unconditional. Thus, an attempt to exercise the right to erasure, does not necessarily lead to Cenobe responding to such requests.

The right to restriction of processing. Under certain circumstances the user may request the restriction of the processing. However, please bear in mind that this right is not unconditional. Thus, an attempt to exercise the right to erasure, does not necessarily lead to Cenobe responding to such requests.

The right to information portability. The users are entitled to receive their personal information – or have their personal information directly transmitted to another information controller- in a structured, commonly used and machine-readable format.

The right to object. The users are entitled to object to certain processing actions conducted by Cenobe in relation to their personal i, such as processing of their personal information for direct marketing purposes. However, please bear in mind that this right is not unconditional. Thus, an attempt to exercise the right to object, does not necessarily mean that Cenobe is obliged to respond to such requests.

To exercise those rights, please contact Cenobe at dpo@cenobe.com

Users may review, update, correct and/or delete the personal information provided in your registration or account profile by changing your “account settings”.

Information Sharing and Disclosure

Cenobe does not sell any personal information to third parties. However, we may share our users’ information with:

· Service providers who assist us in our operations

· Legal authorities if required by law

· Business partners with the user’s consent

Information Security

Cenobe implements high security measures to protect the users’ personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this Privacy Policy

Cenobe may update this Privacy Policy from time to time. Any changes will be posted on our website and the users will be notified of significant changes by email or though our services.

Contact Cenobe

If you have any questions about this Privacy Policy, please contact Cenobe at:

· Email: info@cenobe.com

· Phone: +30 210 722 0648

· Mail: Karneadou 25-27, Athens, Greece

Last updated: 31.03.2025

Cookies Policy

General

Cookies are small text files with information, which are stored by the server of a website on the terminal device (computer, mobile phone, etc.) of a visitor/user while navigating it. The website shall retrieve this information on each visit in order to provide relevant services. A typical example of such information is the user’s preferences on a website, as stated by the choices made on it (e.g. selecting certain buttons, searches, etc.).

According to article 4 par. 5 of Law 3471/2006 the storage of information or acquisition of access to stored information in the user terminal equipment is only permitted if the particular user has given his/her consent upon clear and extensive information. An exception to the obligation to obtain consent in accordance with that paragraph shall be the case of storage and access to information intended solely to ‘the transfer of a communication via an electronic communications network or which is necessary for the provision of an information society service expressly requested by the user or subscriber. Essentially, the user’s consent is not required for cookies that are technically necessary to make the connection to the website or to provide the Internet service.

Which categories of cookies are collected through our site?

Necessary

Necessary for the website’s operation, as well as in order to provide you with the website functionalities that you choose (e.g. embedded digital files). Additional uses include averting ticketing traffic overflow, as well as storage of your privacy settings. According to the applicable legislation, your action is not required for the acceptance of these cookies.

Audience measurement and analysis cookies

Cookies of this category are used to obtain statistics on audience measurement on the site in order only to improve its performance and content, provided that the visitor/user has already consented.

The information collected relates to your web browsing on our site, such as the frequency of your visit to the pages, the type of program you use for your browsing, the website from which your visit originated. This statistical information does not identify you and it is not used for any other purpose. Third party providers may have access to this information.

_ga

Use: Tracks user's interaction with the website content for measuring traffic statistics, through Google Analytics
Duration: 1 year
Third-party access: Google

ga*

Use: Tracks user's interaction with the website content for measuring traffic statistics, through Google Analytics
Duration: 1 year
Third-party access: Google

What option do you have?

You have three options. You may either proceed with the acceptance of all cookies and other mechanisms (“Accept”), which will enable you to access all our website functionalities, you may refuse any non-necessary cookies (“Reject”) or you may proceed with the customization of your cookie settings (“Customize” - “Save settings”), which may both decrease your website experience.

Necessary cookies are installed upon your website visit. As they are strictly necessary either from a technical perspective, or in order to offer you the website services or functionalities of your choice, the applicable legislation allows us to install them without requiring any action or consent from you. By selecting the button “Reject”, which you will find next to the initial basic information that we provide, as well as the “X” at the expanding full notification (banner), you continue your browsing only with the Necessary cookies. We will remember this choice of yours for a year. When this period is over, or if you visit us from another device or a different browser, we will ask you again. Unfortunately, if you do not wish for them to be installed at all, you should not use our services and manually delete the cookies that have already been installed on your browser.

Audience measurement and analysis cookies are installed if you select the “Accept” button, which you will find next to the initial basic information that we provide, as well as underneath the expanding full notification (banner). We will remember this choice of yours for a year. When this period is over, or if you visit us from another device or a different browser, we will ask you again.

By selecting the button “Save settings”, that you will find underneath the expanding full notification (banner), any of the categories of cookies will be installed, if you have ticked the relevant box, and we will remember this choice of yours for one year. If you have not ticked any of the boxes and select “Save settings”, then only Necessary cookies will be installed and we will remember this choice of yours for a year. When this period is over, or if you visit us from another device or a different browser, we will ask you again.

Control via browser settings – removal of cookies

You may also control and manage the cookies via the settings of the browser you use. Some of your options (depending on the browser), are for example, the acceptance of all cookies, the notification for the installation of cookies or the ban of their installation.

Through the settings of your browser, you may reverse any installation of cookies and similar mechanisms by our website, by deleting the files already stored.

In order to manage and deactivate cookies, you may follow the relevant instructions per browser: